STORE POLICY
CUSTOMER CARE
Carousel Candies has been manufacturing the finest confections since 1917. We've been able to sustain and grow our business for over 100 years by taking pride in our products and taking care of you, our customer. We do not pull items off a shelf or from a vast warehouse storing inventory for weeks or months. All of our products are made to order. No matter how large or small an order, we make it from scratch when you place your order. We strive for each and every customer to be 100% satisfied. If, for any reason, you are not 100% satisified, please reach out to us via phone (630.232.2500) or email (customerservice@carousel-candies.com). We will work with you to ensure we resolve any issues you might have until you are 100% satisfied.
PRIVACY & SAFETY
You can shop at www.carousel-candies.com with confidence. We have partnered with Square, a leading payment processor.
To protect Square account holders and their customers, all information our customers submit is encrypted to our servers, regardless of whether you’re using a public or private WiFi connection or a data service on your phone (such as 3G, 4G or EDGE). Square complies with all required PCI standards. As per our Terms, Security Policy and Privacy Policy, we will never sell information to third party vendors.
Square protects its systems with industry-leading technology and security controls, including:
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Square performs data encryption within the card reader at the moment of swipe.
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Square’s software is developed using industry-standard security best practices.
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Square’s servers are monitored around the clock by dedicated security staff.
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Square’s employees act in accordance with security policies designed to keep your data safe.
WHOLESALE INQUIRIES
Wholesale manufacturing is our main business focus. We currently manufacture products for national grocery chains, mass retailers, catalog companies, television shopping channels, mom-and-pop stores and more. The majority of the products we manufacture are private label, store branded or co-manufactured.
If you are interested in learning more about our wholesale manufacturing capabilities, including private label, store branding or co-manufacturing, please contact Andy Silvestri at 630.232.2500 or asilvestri@carousel-candies.com.
ONLINE PAYMENT METHODS
Credit / Debit Cards